Verify your joya.9 account
Account verification protects your balance and makes sure payouts land in the right wallet. We ask for an ID document and a selfie the first time you request a withdrawal or when account activity flags our security checks. Upload a clear photo of your national ID or passport plus a selfie holding the same document; our team reviews it and confirms your
account within a few hours. Once verified, future withdrawals move faster because we already have your details on file.
- Open the verification page — When you request your first withdrawal, the screen prompts you to verify; tap the button and the upload form appears.
- Upload your ID document — Take a clear photo of your national ID card or passport — make sure all four corners and the text are visible, no glare.
- Add a selfie with your document — Hold your ID next to your face, snap a photo where both your face and the document are in focus, then upload it to the second field.
- We review and confirm — Our team checks the documents against your account details, marks your profile verified and unlocks full withdrawal access — usually within a few hours.